Carol Stream, IL 60188
Phone +1.630.580.9986
info@jie-drives.com

   

Troubleshooting

Troubleshooting

Please compare your motor’s symptoms to find possible causes to fix the issues.

Failure Possible causes Measures
The noise in reducer fasteners The loose of fasteners Tighten bolt/nut to specified torque, replace damaged bolt/nut
Reducer’s noise changes Gear tooth get damaged Contact customers service department to check all the gear, replace damaged bolt/nut
Bearing clearance large gap Contact customer service department, adjust bearing clearance
Broken bearing Contact customer service department, replace damaged bearing
Too high working temperature High oil level of the inside box body Check oil surface height, adjust if necessary
Long-used oil Contact customer service department, check the last time oil change, replace if necessary
Oil gets severely contaminated Contact customer service department, change oil
For reducer that equipped with lubricating oil cooling system, too low or too high coolant flow rate Comprehensively regulate import and export of pipeline valves, check the free flow of water-cooling device
Too high temperature for coolant Check temperature and adjust according to demand
Too low oil flow through water cooling device, reason: oil filter seriously blocked Oil filter cleaning
Oil pump mechanical failure Contact customer service department, check whether the function of oil pump is normal or not, carry out repair or change the oil pump if necessary
Reducer that is equipped with fan, fan cover’s air inlet and/or body get seriously polluted Fan cover and housing cleaning
Reducer equipped with cooling spiral pipe: cooling spiral tube fouling inside Contact customer service department, clean or replace spiral pipe
Too high temperature in bearing Too high or too low oil level in reducer box Check oil surface height at room temperature and refueling on-demand
Long-used oil Contact customer service department, check last time oil change
Oil pump’s mechanical failure Contact customer service department, check whether the pump work normally or not, repair or change a new oil pump
Broken bearing Contact customer service department, check the vibration measuring data, check and change the bearing according to the need
Bearing amplitude rise Broken bearings Contact customer service department, check the vibration measuring data, check and change the bearing according to the need
Damaged gear Contact customer service department, check and change gear according to need
Non-return device temperature is too high, check function failure Damaged device Contact customer service department, check and change non-return device according to need
Reducer leakage Enclosure cover or joint sealing adverse Check seal and connection, if necessary, change a new seal
Radial shaft seal failure ontact customer service department, change new radial sealing ring
Have water in oil Have sundry in oil Check if water does exist in oil, and laboratory analysis.
Lube oil cooler or the cooling spiral pipe failure Contact customer service department, find out leakage position, change water cooler.
Reducer machine ventilation when come up with cool air and condensation Use the appropriate heat preservation material to guard the speed reducer, close air export or change its direction on structure
Pressure alarm monitoring device, equipped with a pressure lubrication device, lubricating oil water cooling and air cooling is the reducer Oil pressure<0.5bars At room temperature check the oil level height, according to the need to go check the oil filter, according to the need to change, contact the customer service department, check the normal functioning of the oil pump, oil pump repair or replace
Double switching filter indicator emit alarm Double switching filter clogging According to the specification toggle switch filter will be blocked filter down and clean up
Oil supply system fault See operating instructions on oil supply system description
Motor does not start Power interrupt Check wiring, when need correct
Fuse fusing Replace the fuse
Motor protection device has action Check motor protective device Settings are correct, when need discharge failure
Motor contactor action, not in the control system failure Check motor contactor control, when need troubleshooting
Motor not starting or starting difficulty Motor should be delta connection method, but it is a star connection Correct wiring way
Voltage or frequency gravely deviates from the rating when starting at least Try to improve the power supply; Check the power cord section
Direction of rotation error Motor wiring error Swapping two phase line
Rumble and current consumption Damaged winding Motor must send professional repair shop repair
Rotor windings touch
Fuse fusing or motor protective device immediately action Conductor short-circuit Short-circuit eliminate
Motor short circuit Professional repair shop discharge failure
Connection wires error Correct connection mode
Electrical grounding short circuit Professional repair shop discharge failure